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This training course provides delegates into the methodology and marketing strategy that will generate market growth and measurable results. A well-developed marketing strategy will help you obtain your business goals and build a strong reputation for your products and...

This program focuses on identifying and modeling customer service excellence from a "best practice" standpoint. It will look at how to motivate and maintain the morale of customer service staff (and teams) while inspiring others in the organization to deliver...

This Customer Complaint Handling aims to help businesses increase customer loyalty and retention by providing the skills and knowledge needed to deal with customer complaints effectively. Best suited for front-line staff, it provides the tools, knowledge and fundamenta...

In this advanced sales training seminar, delegates will discover how to utilize interpersonal skills to quickly build trust and rapport with their customers and prospects. In addition, delegates will learn how to effectively identify and develop key account customers b...

Designed for existing marketers with some experience, this course will equip you with practical take-home tools to enable you to develop stand-out brand goals, write powerful marketing plans and measure your performance. You will review the latest Marketing trends and...

Each session makes use of guided, hands-on learning without becoming too technical - ensuring that you learn enough of the basics to get literate in digital, while keeping sight of its impact to your bottom line!!!

This program focuses on identifying and modeling customer service excellence from a "best practice" standpoint. It will look at how to motivate and maintain the morale of customer service staff (and teams) while inspiring others in the organization to deliver...

This training course with market leader skills to create, recommend, and execute marketing plans, programmes, and strategies resulting in increased market share, profitable growth, and expansion of the organization’s products and services.

This Course focuses on the topics and activities that touch on the customer evaluation, 5W2H Theory (Analytic Thinking). While all the answer are sales; whether for human or pets, at the end the one who will decided is the same person, but the pattern of the sales shou...

The conference is designed to guide participants on how to leverage on social media and new technology to communicate with stakeholders during each crisis stage and avoid the potential social blunders one may make in the social media platform.

Regulatory compliance is at the forefront of the food industry. There is no doubt on the great challenge that food & beverage companies undertake in terms of keeping up with recent standards and regulations. Recent regulations such as GHS and FSMA can be complicated an...

You will work on a case study presentation from your workplace which will be recorded so that you are better able to identify how to improve your performance.

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