Intensive Workshop on July 20th - 21st, 2017
Making effective decisions can be challenging, especially in technical areas. Developing a business case to support your choice of decision can be even more challenging and often involves convincing people who may not share your technical background.
You work at tactical or management level and want to increase your creativity in problem solving and to realize a more effective decision making process. You are looking for a structured and easy to apply approach to problems and as a result learn how to prepare a better and more successful decision making process by the management team.
This course has been specifically developed for technical managers who want to learn the finer skills of motivating, communicating and managing their staff for peak performance. Technical people can be so engrossed with the technical details of their role that their people management skills often suffer.
This course will teach you best practice techniques for making decisions, whether strategically planned or unexpected ad hoc decisions. You will learn how to develop a compelling business case to support a solution, or a decision that has been made. This course also covers effective verbal and written skills to assist technical professionals with supporting their case.
KEY LEARNING OUTCOMES:
>> Move successfully from a technical expert to manager.
>> How to analyses options and make optimal planned decisions.
>> How to develop a business case to support a decision or idea.
>> Uncover ways to document your business case to enhance its success.
>> Balancing the technical, organizational and management roles and skills.
>> The psychological and behavioral break required to become a boss.
>> A quick review of the people skills that will ease your transition to manager.
>> Develop your own communication style.
>> Learn to focus on the outcome, not the behavior.
>> Motivate your staff for increased performance.
>> Handle difficult people and behavior.
>> Developing negotiation skills.
>> Be able to communicate technical ideas verbally.
>> How to write more readable technical and business documents.
>> Understand the broader perspective of problem solving and decision making.
>> Identify problems to solve.
>> Find the real causes of the problem.
>> Generate the best to-the-point solutions in a structured way.
>> Prepare a clear decision making process based on business case.
>> Implement the solution in an effective way and monitor the results.
TOPICS OF TRAINING:
MARKING PLANNED DECISIONS
• Identifying the problem or opportunity and your options
• Rational decision making techniques
• Analysis techniques including financial and risk analysis
• Deciding on your desired outcome
• Analyzing your options
• Making decisions collaboratively and in competition to others
• Determining, choosing and justifying a solution
• Making evidence based recommendations
• Case study: Using these decision making techniques successfully, and mistakes to avoid
Business cases to support your decisions and ideas.
• Why you need a business case
• Identifying the needs of your audience
• Getting your point across: examples of persuasive arguments
• Elements of a good business case
• Unique challenges for technical professionals
Documenting your business case.
• Planning your business case
• Collecting the required information
• Structuring the business case document
Practical Exercise: Constructing your business case.
Plain English communication for technical professionals.
• How to communicate to gain management approval
• Plain English speaking: removing the jargon
• Persuasive verbal communication skills
• Learning the steps of understanding, simplifying and explaining for technical information
• Thinking on your feet: clearly answering questions and objections
Plain English writing.
• How to write business cases documents
• Writing technical reports and other documentation clearly: removing some jargon but maintaining the professionalism of the report
• Communicating technical and non-technical information
• Attributes of well written documents: how to spot good and bad elements
• Techniques for quickly writing documents
Clarifying expectations and challenges.
• What do managers expect from staff?
• What do staffs expect from managers?
• What challenges need to be considered?
• How does managing technical staff differ from managing non-technical staff
The role of the manager.
• Avoiding the ‘problem solver’ trap
• Understanding how the ‘attention vortex’ creates a leadership vacuum
• Clarifying the transactional and transformational roles of a manager
• Recognizing conflicting expectations
• Understanding the role of emotion in management
Building cohesive teams.
• Recognizing and eliminating internal ‘silos’
• Overcoming the dysfunctions of a team
• Ensuring effective team communication
• Developing a clear and consistent team vision
An easy way to address any challenging issue in a constructive and professional manner.
• Preparing for the meeting
• Ensuring self-respect and cooperation are maintained
• Using a non-accusatory approach to address even the most sensitive issues
• Obtaining and exploring suggestions
• Eliminating ‘side-tracking’ and digression
• Agreeing on defined actions
Workshop & Real case study & Q/A: Facilitation Style: Brings the most business-appropriate, up-to-date, robust content together with an inspiring, interactive, fun and challenging approach.
MR. ISSRA SIVAKUL
Consultant and Personal Coaching
Former Vice President & General Manager, STATS ChipPAC Limited Singapore.
Former Vice President & General Manager, HANA Microelectronics PCL (Thailand).
Over 35 extensive years of experience worldwide in both domestic and international electronic components leading companies such as:
STATS ChipPAC (SCL), Singapore
Cypress Semiconductor, USA
Dallah Avco, Saudi Arabia
HANA Microelectronics PCL, Thailand
Phillips (Signetic) Semiconductor, Thailand
Issra Sivakul served important key positions as Operation Director, Quality Director, Engineering Director, General Manager and Vice President. He highly achieved high performance organization (HPO) with manufacturing excellent program using advance technical tools and techniques i.e. BSC, PSDM for a higher results in proficiency and productivity as well as minimizing operations cost and being able to sustain key performers in the organization with effective career path development program (CPDP).
He used to operate and shut down the plant in Malaysia (SCL) within 2 years with mixed cultures of the employees namely Indian, Malaysian, Chinese and Filipino. Regardless of the diversity, there was no employee moral issue. During his watch, the operation continued to run smoothly and there were no major operational problem. The plant was able to support all of the major customers’ satisfaction until the last day of operation. Major products and employees were transferred to sister plants and other companies successfully.
He can also do very well in expanding the operations (BU), relocating products and production lines among Thailand and overseas. He is one of the experts in leadership training and is invited to share his expertise in many business circulars.
Issra Sivakul graduated with a diploma in engineering from USA, bachelor's degree in electrical engineering from KMITNB, certificate of CFO from Federation of Accounting Professions. He was also a SASIN MM (EMBA) alumnus.
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