PROFESSIONAL SKILLS FOR SECRETARIES AND EXECUTIVE ASSISTANT MASTERCLASS 2018 WORKSHOP
Provided a strong skillset in-person and over the phone techniques, dealing and difficult customer and generating business, negotiate effectively aiming to win-win result!!!
Workshop on November 15th - 16th, 2018
Secretaries and Executive assistants nowadays hold a very important position of influence and need to build a powerful partnership with the senior management team. This course will enable you to have the right competencies in order to work in partnership with your manager. After all, your success will have a direct effect on your manager's success. This course seeks to supplement your current set of capabilities by adding other highly needed competencies that will lead to excellence in your position.
During this course, you will discover ways to enhance your confidence and forward-thinking ability, allowing you to become a true business partner with the executive team. You will learn and practice powerful emotional intelligence strategies which you can immediately apply at the workplace. Moreover, you will participate in detailed discussions on the importance of building systems and having a systematic thinking approach, leading you to create several systems at the workplace. The next segment of this course discusses how to professionally deal with visitors, internal customers and external customers and how to make your department and company more customer friendly. Finally, you will learn how to develop action plans that will enhance your professional image and the image of your department and company!!!
By the end of the course, participants will be able to:
Apply emotional intelligence to foster excellent business relationships both laterally and vertically
Harness modern communication concepts and strategies to facilitate work flow
Use the main functions of management to build and maintain different organizing systems that will lead to increased productivity
Demonstrate professional skills in using creativity, serving internal customers, and managing stress
Define and apply the new roles of executive assistants and administrators to meet modern challenges
Use technology to get more done and to stay connected with the office and their boss
Plan and organize work flow effectively by filing, documenting, sorting, indexing, and retrieving corporate documents in the most appropriate manner
Create quality standards for a motivating and productive office environment
Demonstrate a better command of the English language including the meaning and spelling of words
Identify and improve the competencies they require to keep generating added value services
List the main causes of stress and apply the techniques needed to control them
Apply time management techniques required for better office productivity
Organize meetings effectively
Handle telephone calls properly and professionally
This is a highly interactive course which uses several group and individual role plays. You will be constantly engaged in practical group and individual activities which will allow you to immediately test and apply your learning. Moreover, the use of several self-assessment tests will enable you to discover your hidden talents and areas of improvement. Finally, you will get an opportunity to discuss, share and find solutions to your work challenges in a supportive environment.
CHINRINEE WEERAWUTIWONG, ACC Executive Coach - Bangkok
Chinrinee was a former Senior Office Manager at PricewaterhouseCoopers (“PwC”) for 16 years. Chinrinee provides coaching, consulting, lecturing and organizing a workshop to executives in multi-national corporation and the general public. She has extensive experience as a consultant in executive coaching, organization development, positive organization change and transformation, personal and professional development and inner-self development.
Area of emphasis include resilience and well-being to enhance a quality of life, leadership development, facilitating cross-functional collaboration, alignment, team work, conflict management, knowledge management, innovation and transformation. Due to her believe in a life-long learning and her inspiration to initiate a social renewal, she still keep on studying and graduated in Management, Education, Medical, Therapeutic and Health Fields from many Universities and Institutions in Thailand and abroad.
Excecutive and Professional Coaching, The University of Texas at Dallas
Critical and Creative Thinking Program in Dialogue Processes (Generative Dialogue), University of Massachusetts at Boston
The Foundations of Positive Psychology, The University of Pennsylvania
MA, Leading Innovation and Change, York St. John University, UK.
Representative Client Engagements:
Coach a General Manager in HR Solution to enhance her leadership skill, communication and strategic planning for company growth. She finally recruited her new team and extend a scope of work to provide a better solution for her clients.
Coach a young Entrepreneur (3rd generation) in Electronic Industry to become a next successor (CEO) of his family business. He is now able to see the big picture of business and value the difference of his 35 years old organization.
Coach a Managing Director to develop his leadership, training skill and team performance. He is now very successful in his business and become a coach.
Area of Expertise:
7 Steps to Transform Organization
Leading Innovation and Change
Happy & Healthy Organization
More information, please contact +662 117 3383, +662 050 8151 or email, please Click