Helps those completing them to gain an in-depth understanding of the building blocks that make up effective feedback techniques!!!

Intensive Workshop on December 13th - 14th, 2018

The workshop begins by covering the rationale for giving feedback (both positive and constructive) before going on to consider the ‘golden rules’, or fundamental principles of good feedback. We next look at feedback methods that motivate employees to improve their performance. By the end of the course participants will have greatly increased their self-confidence when giving feedback or coaching and will understand how to tailor their remarks in light of their people’s feedback preferences.

This workshop provides managers and senior staff who have attended workshop with coaching and feedback skills needed to reinforce Consulting Partnering skills and drive behavior change among their staff members. It gives managers a common understanding, framework, and a set of tools for developing Consultative Partnering skills among their employees. Participants learn a practical, proven process for coaching and providing effective feedback.

In addition, the workshop helps participants explore how to work effectively with a variety of individuals with different strengths and motivational factors.

Feedback and coaching accomplish different goals. Feedback can be used during coaching but does not require coaching. Coaching consists of a dedicated person supporting another through a transition, professional development or performance goal. Coaching is a powerful tool. Simple feedback is not as supportive and intensive as coaching, which includes the ability to explain various perspectives of a given situation.

If a manager also wants a particular employee to develop advanced skills sets and understand the big picture of the workplace, she may assign him a coach or ask him to choose a coach based on expertise. The coach collaborates with the employee and forms an ongoing relationship. Feedback, on the other hand, is provided once, without further enrichment or development. Coaching helps employees feel motivated and valued by the organization, and even virtual employees can be coached

+ Learn to motivate employees by providing good quality feedback. + Deliver difficult messages clearly and courteously. + Create opportunities for coaching and development.

This course is for managers and senior staff members with responsibility for helping people develop and apply business and technical skills in their day-to-day environment. It gives managers a common understanding, framework, and a set of tools for diagnosing issues, reinforcing critical skills, and driving superior performance. Participants learn a practical, proven process for coaching and providing effective feedback!!!

Effective Coaching and Feedback Skills 2018

Learning Objectives:

At the end of the course, you can:

  • Master powerful techniques for praising good performance.

  • Discover a simple, yet elegant, five-step process for constructive feedback.

  • Acquire strategies for developing employees by using ‘facilitative feedback.

  • Learn how to tailor the messages to take account of people’s individual feedback preferences.

  • Grasp some methods for running effective coaching sessions.

  • Understand the role of the coach and critical professional skills needed for successful coaching.

  • Enhance communication skills needed to coach others.

  • Identify ways to build empowering relationships.

  • Effectively plan and conduct coaching sessions that yield results.

  • Effective skills of coaching focusing on results.

  • Creating instruments for themselves and for their team development.

  • Delegation or empowerment through questions.

  • Improving results in employee performance and engagement through well-executed and regular feedback and coaching conversations.

  • Practicing and gaining confidence in holding authentic professional and honest conversations that have the power to transform relationships, behavior and the wider workplace culture.

  • Apply when and how best to give feedback.

  • Encourage an atmosphere of open and direct communication in which a constructive feedback culture is trained and practiced.

  • Employ the tools and language which support effective feedback (feedback rules).

  • Command enough empathy to establish a constructive feedback atmosphere.

  • Welcome a situation in which you receive feedback and respond to it in a positive way.


  • Feedback techniques

  • The case for personal feedback

  • Skill full feedback conversations

  • Delivering difficult messages

  • Consolidation – Practise feedback conversation

  • Action planning

Who should attend?

This course is for all Executives, Managers and Team Leaders who wish to improve their ability to give good quality feedback and so motivate their staff more effectively.


Ms. Passamon Pranutnorapal GLD Training & Consulting High Vision Expert


  • National Institute of Development Administration ( NIDA ) Master of Public Administration ( Human Resource Management )

  • Srinakarintharaviroj University Bangkok Bachelor of Education

Government section: Ministry of labor 11 years

  • Employee Relations Department

  • Employee Relations Committee office

  • Employment Department

  • Training & Development Department

  • Labor Provincial office (PATTANI & SAMUDSAKORN)

Private Sector 30 years with 7 companies:

  • Bata shoes (Thailand): as Industrial & Human Resource Manager, handle employee relations & Personnel factory.

  • CP - All Public Company: as General Manager handle HR Department, create & set up CP All’s norm ( ) and student’s employment.

  • Syntech Construction Public Company: as HR Director, transform high - rise building & Knowledge skills to Syntech‘s Thai staff.

  • BOA BANK (UOB) as Senior Vice President of HR Development, handle HR Development of the first Bank ‘s Organization transformation 4 years.

  • Thai Glass Public Company (BJC): as HR director, handle HR department which are focused to review HRW & HRD system, TQM project to increase efficiency of production with cooperation with Union. Career Planning & Succession Planning programs for future & organization’s expansion.

  • Grampion Food Company: as HR Director, Set up company’s standard as UK mother company.

  • Nanyang Textile Company: as Assistant Managing Director, handle HR , Quality Assurance & 2 factories to set up HR Management, Quality Assurance & Production standard to comply with Code of conduct which customer are required.


  • Sikarin Hospital to build team Spirit, train & develop staff in sale skills, Tele-Marketing, Service excellence.

  • Srisakate Business Administrative college advise to all teacher for teaching technique and learning material‘s supporting.

  • Danceman Co., Ltd, Create& Set up Headcount ratio to control labor cost and review HR Management.

  • Forth Public Company, Re- structure factory, re- organization, re- salary structure, re- production process, review sale & performance and train & develop all staff to enhance knowledge & skills to meet competency level


Most of the experience are directed concerned about Organization Transformations and Employee transformation as the company expectation with timeline.

  • Skill & Knowledge of labor Acts with comprehensive explanation to all concerned to understanding.

  • Motivation & Convincing skills which are increased to Employee Relations with individuals & all part of organization.

  • Understand fundamental of Business Structure: organization, work process with line & Supporting function’s standard, HR management, Labor cost and performance.

  • Understand & skills company performance and skills to know how to choose the way to improve.

  • Facilitator skills to coach & guide to all concerned who are related to organization.

  • Skills to share experience & lead the team to go along with “ CHANG PROGRAME”

More information, please Click Here and fill in the form.

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