To specifically focus on the messages being communicated, avoiding distractions and analyze and have an increased understanding of the techniques of effective and active listening. Identify what interferes with listening and be aware of your listening habits!!!

Training on October 10th - 11th, 2019

Working with others demands effective communication. Listening is a foundation skill in this domain and those who develop the skill are able to build relationships, develop networks, gain the trust of their colleagues, lessen stress or conflict and increase productivity.

Technical ability or professional knowledge alone is not enough to be successful in today's competitive business climate. To be effective requires the ability to work with others.

This workshop explains the science underpinning human communication. From that understanding attendees are introduced to strategies and techniques to help them increase their listening skills and become more effective in their work.

During the course attendees will practice skills that can be applied immediately after the course. This is achieved through individual and group exercises, role plays and discussions to support experiential learning.

Listening is so important that many top employers provide listening skills training for their employees. This is not surprising when you consider that good listening skills can lead to better customer satisfaction, greater productivity with fewer mistakes, and increased sharing of information that in turn can lead to more creative and innovative work.

Effective Secretaries and Personal Assistants Workshop


  • How listening impacts on job effectiveness.

  • Techniques to improve their ability to listen and communicate.

  • How empathetic listening can improve relationships.

  • How to be better communicators and engage others.

  • How to use listening to improve their ability to influence and negotiate.

  • Practical exercises that can take forward to develop their listening skills.

  • Facts about Listening Skills.

  • Identifying and Understanding Listening Styles.

  • Overcoming Barriers to Effective Listening.

  • Working Well with all Personality Types.

  • Impact of Feelings on Listening Effectiveness.

  • Empathic Listening

  • Nonverbal Communication

  • The techniques of effective and active listening.

  • Barriers to active listening.

  • Managing people and building rapport through listening.

  • The skill of enquiry: good questioning skills.

  • Non-verbal communication

  • Managing conflicts using listening.


  • Really understand what listening is as against just hearing.

  • Know the importance of properly defining listening and its behaviors.

  • Identify their listening styles and areas in which their learning can have the most impact.

  • Identify common distractions when listening.

  • Understand various types of bad listening behaviors and how to overcome them.

  • Understand the characteristics of various personality types.

  • Apply the appropriate strategies for each personality types and build strong relationships with everyone.

  • Understand the secret language of feelings.

  • Listen at a deeper level using EQ strategies.

  • Apply techniques of empathic listening.

  • Masterfully utilize nonverbal communication for more complete listening.

Who Should Attend?

If your job role includes the following responsibilities then this is a MUST attend event: CEOs, Vice Presidents, Directors, General Managers, Senior Managers, Managers, Assistant Managers, Heads and Chiefs from the following function and Those wanting to improve their professional performance.



Executive Coach - Bangkok

Chinrinee was a former Senior Office Manager at PricewaterhouseCoopers (“PwC”) for 16 years. Chinrinee provides coaching, consulting, lecturing and organizing a workshop to executives in multi-national corporation and the general public. She has extensive experience as a consultant in executive coaching, organization development, positive organization change and transformation, personal and professional development and inner-self development.

Area of emphasis include resilience and well-being to enhance a quality of life, leadership development, facilitating cross-functional collaboration, alignment, team work, conflict management, knowledge management, innovation and transformation. Due to her believe in a life-long learning and her inspiration to initiate a social renewal, she still keep on studying and graduated in Management, Education, Medical, Therapeutic and Health Fields from many Universities and Institutions in Thailand and abroad.


Excecutive and Professional Coaching, The University of Texas at Dallas

Critical and Creative Thinking Program in Dialogue Processes (Generative Dialogue), University of Massachusetts at Boston

The Foundations of Positive Psychology, The University of Pennsylvania

MA, Leading Innovation and Change, York St. John University, UK.

Representative Client Engagements:

Coach a General Manager in HR Solution to enhance her leadership skill, communication and strategic planning for company growth. She finally recruited her new team and extend a scope of work to provide a better solution for her clients.

Coach a young Entrepreneur (3rd generation) in Electronic Industry to become a next successor (CEO) of his family business. He is now able to see the big picture of business and value the difference of his 35 years old organization.

Coach a Managing Director to develop his leadership, training skill and team performance. He is now very successful in his business and become a coach.

Area of Expertise:

  • Well-being

  • Resilient Leadership

  • 7 Steps to Transform Organization

  • Positive Psychology

  • Organization Development

  • Living Organization

  • Learning Organization

  • Leading Innovation and Change

  • Happy & Healthy Organization

  • Conflict Management

  • Change Management

  • Appreciate Inquiry

More information, please contact +662 117 3383, +662 050 8151 or email, please Click


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