Training on September 22nd - 23rd, 2016

Delivering first class service holds real benefits for an organization. Staffs who understand excellent customer service not only hold the key to customer retention & engagement but also make a real contribution to a positive work culture. Our comprehensive course will build on your existing skills and help you develop new strategies to improve service levels, understand and connect with your customers and facilitate constructive outcomes when dealing with customer dissatisfaction. Case study examples are from a wide range of service organizations.


  • Identify what you and your organization have to offer customers and clients

  • Understand and manage customer/client expectations in different situations

  • Employ service excellence strategies to retain current and attract new customers

  • How to a professional through body language, effective questioning and active listening

  • Deal with customer dissatisfaction situations effectively resulting in constructive outcomes

  • Review your performance and plan for customer service improvement

  • To enhance external & internal customer relationships by delivering a consistent superior customer experience

  • Delegates will develop the ability to connect with customers in a caring & responsive manner

  • To efficiently & successfully resolve queries, supply relevant information & conclude every interaction on a positive note

COURSE OUTLINE: On Thursday 22nd - Friday 23rd, September 2016

  • Establish Positive Customer Contact

  • Ensure Ongoing Positive Customer Relationship

  • Understand your customer

  • Retain customers with service excellence

  • Connect with your customer

  • Deal with customer dissatisfaction

  • Improve customer service

More information, please Click Here and fill in the form.


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